Privacy Policy

Information We Collect

We may collect information you provide, including your name, email address, phone number, ZIP code, delivery or location information, requested container size and condition, quantity, quote or request details, and messages or notes you submit. We may also collect the page or referral source associated with a request.

When you use the website, we and our service providers may collect IP address, browser and device information, website interaction information, cookie and advertising identifiers, and advertising attribution or conversion information. Lead form submissions are currently sent to our Google Apps Script and Google Sheets lead system.

How We Use Information

We may use information to respond to quote requests; assess container pricing and availability; coordinate delivery; provide customer service; follow up with leads; send marketing communications where permitted; analyze and improve the website; measure advertising; track conversions; conduct remarketing or audience measurement where permitted; prevent fraud, spam, abuse, or security incidents; and maintain internal business records.

Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies for necessary site functions and, with the applicable consent, analytics and advertising. You can accept all optional technologies, reject non-essential technologies, or choose Analytics and Advertising separately through Cookie Preferences. Necessary storage used to remember your choice remains enabled.

Analytics and Advertising

The site uses or is intended to use Google Analytics, Google Ads and conversion tracking, and Meta Pixel. When configured and permitted by your choices, these providers may receive website, device, interaction, cookie, advertising, attribution, or conversion information through cookies, pixels, tags, or similar technologies. Their use of information is governed by their own terms and privacy practices.

How We Disclose Information

Down South Containers LLC does not sell customer contact lists or lead or customer information for money. We may disclose information to service providers used to operate the website, process leads, provide analytics and advertising, support communications, and run business systems. These providers may process information to perform services for us. We may also disclose information when required by law, legal process, or a valid government request, or when reasonably necessary to protect rights, safety, property, or the integrity of our services.

Marketing Communications

If permitted, we may contact leads about products, services, and promotions in addition to responding to the requested quote. You may opt out of marketing emails by using the unsubscribe method included in a message or by contacting us. An opt-out from marketing does not prevent quote-related, transactional, or service communications.

SMS/Text Messaging

Quote-related contact is separate from optional marketing text consent. You may request a quote without agreeing to marketing texts. If you affirmatively opt in, you may receive recurring marketing text messages from Down South Containers LLC, including messages sent using automated technology. Consent is not a condition of purchase. Message and data rates may apply, and message frequency varies. Reply STOP to opt out and HELP for help. Revoking marketing-text consent does not prevent communications necessary to address a quote or service request through other permitted channels.

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including lead follow-up, customer service, internal records, dispute resolution, security, and legal obligations. Retention periods vary based on the nature of the information and our operational or legal needs.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information. No website, transmission, or storage system can be guaranteed completely secure, and we cannot promise absolute security.

Privacy Choices

You may use Cookie Preferences to change optional Analytics and Advertising choices. You may also configure browser controls to limit cookies or similar technologies, although some site functions may be affected. You may opt out of marketing emails as described above and marketing texts by replying STOP. To ask about your information or available privacy choices, contact us using the details below.

Third-Party Services

The website may link to or rely on third-party services, including Google, Meta, Google Apps Script, and Google Sheets. We do not control third-party privacy practices. Review the privacy notices of those services for information about their practices and choices.

Children's Privacy

The website is intended for adults seeking commercial products and services and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information, contact us so we can review and address it.

Changes to This Policy

We may update this Policy as our practices, services, or legal obligations change. We will post the updated Policy on this page and revise the effective date when appropriate.

Contact Information